Q Pin recipients receive a gold pin, a certificate and a letter in their personnel file demonstrating their efforts. Q Pins are a part of Accreditation Canada’s Leadership Standards in which "the organization’s leaders, staff, service providers, volunteers, and students are recognized for their quality improvement work."
Since the program began in 2012, BCEHS employees have earned Q Pins by identifying:
Contributions to the quality of patient care services,
Positive impacts to patient safety.
Elimination of potential risks or harm to patients.
This past April, Norene Parke (District Manager, Upper Fraser District) was nominated for her ongoing efforts to bridge her crew's understanding of First Nations' patients and their customs, especially during conversations around death and dying. These dialogues continue to inspire staff to be more cognizant of their patient population's needs and beliefs, so that they can provide appropriate, compassionate care. Norene is a strong believer that each and every paramedic is committed to providing high quality patient care.
"Sometimes in the busyness of our job; we forget why we do this work which we truly are passionate about, " she said. "[The Q Pin] is a talisman to remind me what my part in this organization is really all about-delivery of high quality patient care in a safe and compassionate manner.”
Overall, Norene incorporates quality and safety into her daily practices to ensure both paramedics and patients are always safe.
Recently, Don Blakey (Paramedic Unit Chief- Seton Portage) attended a call for a traumatic throat injury. He received a Q Pin for his dedication and commitment to quality and patient safety by providing emergent care in a situation many never encounter, and organizing an emergency landing zone for the Critical Care Team helicopter landing. When Don received his Q Pin, he felt humbled, appreciated and proud.
“To actually receive a pin was a surprise because being a paramedic in a small community; you really don’t expect such things to happen,” he said.
Here is what a few other recipients had to say about the Q Pin program:
“I truly admire and respect the work that our paramedics do across our province every day to provide the citizens of B.C. with high quality care. I am very proud to be a part of this organization and provide them with support. I was very touched when I was presented with this Q Pin as an acknowledgement of the work I do.” - Darlene Clayton, Administrative Assistant, Medical Programs
“As care providers, we strive to ensure that we provide the best care possible with patient safety at the forefront. It’s nice to have a system in place that recognizes staff when their actions help make the patient journey safer.” - Randy Hansen, District Manager, Fraser North District
Congratulations to all Q Pin recipients!