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Thank you for your care and compassion

"This may be an everyday occurrence for your service, but not for me: thank god!"
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Things could have been much worse, when Russell Ward, his 15-year-old daughter and two other patients were involved in a rollover on the TransCanada Highway near Hope last November. Luckily everyone is doing well now and Ward credits the care provided by paramedics Erin Price and Julie Martens for helping them through this harrowing experience. 

Ward submitted a letter of thanks through the BCEHS Local Heroes webpage to commend Martens and Price for the care they provided. 

The group was driving to Kamloops to watch Ward's son play in a football game in Kamloops during a heavy rainstorm when their vehicle hydro-planed and rolled over three times.

"I suffer from anxiety and I was a real mess, (realizing what had or could have just happened)," Ward said.  "But .. [they] calmed both my daughter and me down, and kept doing so even after we reached the hospital."

Ward said that the extra care and compassion Price and Martens provided helped him get through the scary situation.

"They were unbelievable," he said.  "This may be an everyday occurrence for your service, but not for me: thank god!" 

Martens and Price were both appreciative of Ward's kind words and remember the call and patients well.

"Apart from a few aches and pains we are all doing well, no small thanks to the attending services for whom I have nothing but admiration," Ward wrote in his letter to BCEHS.  "I think Julie and Erin have a great future ahead of them and wish them nothing but success!" 
BC Ambulance Service; BCEHS; patient care
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