Contact Us

​​​Before you contact us

Do not send your personal health information by email. Email is not a secure way to share personal information. Others may intercept and view information during transmission. To protect your privacy, do not include sensitive medical or personal information in emails.

Complaints and compliments

Contact the Patient ​Care Quality Office (PCQO).

Reporting wrongdoing (staff only)

If you are a PHSA or BCEHS staff member and want to report wrongdoing, contact the PHSA Safe Reporting Office.

The designated officer for PHSA, including BCEHS, is Zulie Sachedina, PHSA’s general counsel and chief legal officer.

Emergencies and health concerns

General enquiries

For general enquiries about BC Emergency Health Services (BCEHS), email BCAS.Q&A@bcehs.ca.

For all other enquiries, please contact the appropriate department listed in the Departments and Offices section.

Important: This email address is not monitored for emergencies. If you have a medical emergency, call 9-1-1.

Vancouver reception and provincial lost and found office

If you lost an item during an ambulance transfer, please complete a lost and found form.

If you have already submitted a form and want an update, email bcaslaf@bcehs.ca or call 604-660-6897.

Non-emergency contact

Lower Mainland

Phone: 604-872-5151

Departments and offices

Victoria office

Mailing address

PO Box 9600 Stn Prov Govt
Victoria, BC
V8W 9P1

Physical address

Block C, 2261 Keating Cross Road
Saanichton, BC
V8M 2A5

Phone: 250-953-3298
Fax: 250-953-3119

BC Ambulance Service billing

Learn how to pay your ambulance invoice.

PO Box 9676 Stn Prov Govt
Victoria, BC
V8W 9P7

Phone: 250-356-0052
Toll-free: 1-800-665-7199
Fax: 250-356-0581
Email: billing@bcehs.ca

Hours

Monday to Friday, 9 a.m. - 4 p.m. (excluding statutory holidays)

BC Patient Transfer Services

Visit the Patient Transfer Services web page.

304 - 2955 Virtual Way
Vancouver, BC
V5M 4X6

Hospital transfers

(Transfers between hospitals)

Phone: 604-215-5911
Toll-free: 1-866-233-2337

Public transfers

(Transfers between care homes and hospitals)

Phone: 604-872-5456
Toll-free: 1-888-309-9037

Careers help desk

Visit the Careers web page.

Phone: 604-875-7187
Toll-free: 1-877-577-2227
Email: careers@bcehs.ca

Hours

Monday to Friday, 8:30 a.m. - 4:30 p.m. (excluding statutory holidays)

Lost and found

BC Emergency Health Services
Attn: Lost and Found
150-2955 Virtual Way
Vancouver, BC
V5M4X6

Phone: 604-660-6897
Toll-free: 1-855-560-6897
Email: bcaslaf@bcehs.ca.

Media room

Visit the Media Room web page

Phone

  • Monday to Friday, 8:30 a.m. - 4:30 p.m.: 604-660-6925
  • After hours and statutory holidays (PHSA media line): 778-867-7472

Patient care records

Visit the Patient Care Records web page.

PO Box 9600 Stn Prov Govt
Victoria, BC
V8W 9P1

Phone: 250-356-2113
Fax: 250-953-3119
Email: patientrecords@bcehs.ca

Planned events

Visit the Planned Events web page

5901 Delesalle Street
Burnaby, BC
V5J 0G8

Phone: 604-930-6537
Toll-free: 1-855-587-6750
After-hours support pager: 604-243-4699
Email: PlannedEvents@bcehs.ca

Hours

Monday to Friday, 8:30 a.m. to 4:30 p.m.

Supply chain

Email: procurement@bcehs.ca​

Media enquiries

Email: media@bcehs.ca

Phone

  • Monday to Friday, 8:30 a.m. - 4:30 p.m.: BCEHS media line, 604-660-6925
  • After hours and statutory holidays: PHSA media line, 778-867-7472
If you are a member of the media, sendyour enquiry to media@bcehs.ca or call the BCEHS media line.

Please note that the BCEHS Media Relations team staffs the media line during business hours only​. The media line cannot assist the public with questions about health care or ambulance services.

For help with other non-emergency BCEHS services, see the Departments an​d Offices section to find the appropriate contact.

Ambulance response information requests

BC Emergency Health Services receives more than 1,700 calls each day through its three dispatch centres in British Columbia.

To help us locate and confirm a specific incident, please provide:

  • Time: Date and approximate time or time range
  • Location: Municipality, plus the address or nearest cross streets
  • Incident type: For example, a motor vehicle incident or fire response

When you contact media@bcehs.ca, include all of the above information. To respect the time of operational staff who assist with these requests, we may not investigate requests that do not include the minimum required information and may not respond to them.

Privacy and patient information

Privacy legislation prevents BCEHS from releasing patient information, including:
  • Identifying details such as age or sex
  • Information about injuries or medical conditions
BCEHS also cannot provide updates on patients after admission to hospital because they are no longer in BCEHS care.

Fatalities

BCEHS does not provide information about fatalities. For information about fatalities, contact the appropriate law enforcement agency, the BC Coroners Service, or another relevant public safety agency.

For more information, visit the Media ​Room page.
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