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Contact Us

​Before you contact us

  • Do not send your personal health information by email. The Internet is not a secure communications channel and any personal information you include about yourself may be intercepted and viewed during transfer. To reduce the risk to your privacy, do not include sensitive personal medical information.
  • If you have a complaint or compliment, please contact the Patient Care Quality Office (PCQO)
General Inquiries

Please use this form below if you have a general inquiry about the BC Emergency Health Services (BCEHS). All other inquiries should be directed to the appropriate department.

Please Note: This form is not for the purposes of reporting an emergency. If you are reporting an emergency, please call 9-1-1.




Department Directory

BC Ambulance Service Billing

PO Box 9676 Stn Prov Govt, Victoria BC V8W 9P7
Phone: 250-356-0052
Toll Free: 1-800-665-7199
Fax: 250-356-0581
Email: bcasbill@bcehs.ca
Hours: 9am - 4pm, Mon-Fri (excl. stat holidays)


BC Patient Transfer Network

304 - 2955 Virtual Way, Vancouver BC V5M 4X6

Hospital Transfers (Transfers between hospitals)
Phone: 604-215-5911
Toll Free: 1-866-233-2337

Public Transfers (Transfers between care home & hospital)
Phone: 604-872-5456
Toll Free: 1-888-309-9037


Careers Help Desk

Phone: 604-875-7187
Toll Free: 1-877-577-2227
Email: bcascareers@phsa.ca
Hours: 8:30am - 4:30pm, Mon-Fri (excl. stat holidays)


Lost & Found

PO Box 9600 Stn Prov Govt, Victoria BC V8W 9P1
Phone: 604-660-6897
Toll Free: 1-855-560-6897
Email: bcaslaf@bcehs.ca


Media Room

PO Box 9600 Stn Prov Govt, Victoria BC V8W 9P1
Phone: 250-953-3651
After Hours Pager: 778-867-7472
Fax: 250-953-3119


Patient Care Records

PO Box 9600 Stn Prov Govt, Victoria BC V8W 9P1
Phone: 250-356-2113
Fax: 250-953-3119
Email: patientrecords@bcehs.ca


Emergency Management Special Operations - Planned Events

8100 Nordel Way, Delta BC V4G 8A9
Phone: 604-930-6537
Toll Free: 1-855-587-6750
After Hours Emergency Pager: 604-450-2431
Fax: 604-930-6535
Email: emso@bcehs.ca
Hours: 8am - 6pm, Mon-Fri (excl. stat holidays)


Victoria Office

Mailing Address: PO Box 9600 Stn Prov Govt, Victoria BC V8W 9P1
Physical Address: Block C – 2261 Keating Cross Road, Saanichton, BC V8M 2A5

Phone: 250-953-3298
Fax: 250-953-3119

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