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Application Process

1Decide if a career as an EMCT is right for you

Review the Emergency Medical Call Taker job description.

2Ensure you meet the required qualifications

Applicants must review and ensure they meet the required qualifications.

During screening, we will give preference to applicants with a Certificate in Emergency Communications or Public Safety. Please provide a valid Standard First Aid Certificate (or higher level such as Occupational First Aid 2 (OFA2) Certificate) along with a Cardiopulmonary Resuscitation Certificate (CPR-C) prior to the posting closing date.

3Apply online

We welcome applicants to view the current Emergency Medical Call Taker job postings that are available to the general public. Applicants are required to apply online and follow instructions via posting on where to submit their required certifications.

4Review of resumes

Applicants who meet the required qualifications on their resume will be contacted for next steps of the recruitment process.


Qualified applicants will be invited to complete various testing to demonstrate their ability to perform the functions of the role. Testing will include but not limited to: Typing, British Columbia Geography, Medical Terminology, Critical Listening and Criticall (online simulation assessment). 

The BC Geography exam will evaluate your knowledge in these areas:

  • Hospitals and provincial health authorities within the province of B.C.
  • Transportation routes including highways, major roads, bridges, and ferries in B.C.
  • Cities and towns in B.C.
  • B.C. Ambulance Service Districts
Understanding the geography of the province is a crucial aspect of working as an Emergency Medical Call Taker. It’s important to note that any EMCT in any of the three dispatch operations centres can take a call for any community within B.C. 

The following are tools and resources to help you prepare for the Geography Exam:

  • Geography Exam Excerpt: Four sample questions from a typical geography exam.
  • Health Authorities and Hospitals: A list of hospitals and addresses.
  • Highways and Major Routes: A directory of highway numbers and descriptions within the province of British Columbia.
  • BC Ferries: This website contains the names and locations of the terminals for all BC Ferries services within the province.
In addition to the Geography Exam, BCEHS uses a program called Criticall which is an online simulation of the computerized technology of an emergency dispatch environment testing the skills and abilities necessary for success as an EMCT.


If you are successful at assessment (testing) and overall fit to the team/organization, you will be contacted for an interview.

7Reference checks

Reference checks will be conducted on all applicants who are successful during the interview phase.

8Offer of employment

Applicants who are successful in the interview and receive positive references may receive an offer of employment. This offer is subject to a satisfactory pre-employment medical assessment, hearing test and criminal record search. 

All steps successfully completed!

Congratulations, you’ve been hired! Welcome to the BCEHS Dispatch family.

BCEHS will kick off your career with support, training and growth opportunities in the many years ahead.
SOURCE: Application Process ( )
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