Patients and families who have received services from BCEHS are welcome to submit their questions and comments about the quality of care they received, and also share positive feedback, in the form of compliments.
The PCQO serves as a liaison between patients and health-care providers during the complaint and the compliment processes.
PCQO manages patient care quality concerns in an open and transparent manner, for the purpose of shared understanding and quality improvement. Patient or public feedback is then used to identify how we can improve the overall quality and safety of the services we provide.
PCQO will also be pleased to receive your positive feedback about the paramedics or emergency medical call takers who helped you or your loved one. PCQO plays a key role in ensuring your feedback reaches the person (or people) you want to compliment.
The PCQO office can be reached by toll-free phone, email and/or in person.
Hours: Monday to Friday 8:30am - 4:30pm (closed on statutory holidays)
Provincial Health Services Authority Patient Care Quality Office
Suite 202, 601 West Broadway, Vancouver BC V4Z 4C2
Phone: 1-888-875-3256 (toll free)