It’s the calm and reassuring voice on the other end of the phone, it’s the first point of contact at BCEHS when callers dial 9-1-1.
Emergency Medical Call Takers (EMCTs) are based in our three dispatch operations
centres, located in Vancouver, Victoria and Kamloops and operating 24 hours a day, 7 days a week to ensure we provide exceptional service to our patients and community.
In the Emergency Medical Call Taker role, you receive inbound 9-1-1 calls, gather critical information from the caller and use approved protocols and systems to assess the patients while calling upon dispatch to send the appropriate resource. During the call, you may be required to deliver life-saving instructions using a computerized triage system.
With an emphasis on great customer service and excellent patient care, your role will be to gather all essential information from the caller as quickly and accurately as possible. In order to achieve this, the EMCT must think fast, be empathetic to the caller, multi-task and be able to extract information under high pressure.
The calls are unpredictable and will vary in severity, from minor scrapes or falls to cardiac arrests and trauma events. Regardless of severity, an EMCT must be able to remain calm and focused, while delivering exceptional customer service to our patients and community.
Some calls may require the call-taker to persuade a caller their best course of action is to speak with a nurse at HealthLink BC (8-1-1) rather than wait in the emergency room.
The pace in the dispatch operations centre can be extremely fast, but at all times our focus is on the patient and delivering the best service we can.