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FAQs

Ambulance fees are often covered by private medical insurance, but the recipient of service still remains liable for paying fees directly. Please ensure you pay your ambulance bills directly and then seek reimbursement from your insurer. If you require a receipt, check the receipt box shown on the invoice stub.

 

If ICBC agreed to pay for ambulance invoices as part of an accepted ICBC claim that has been filed, please forward this bill to the ICBC claims adjuster for direct payment.

 

If you have received an invoice and believe you should be exempt due to being a recipient of premium assistance or income assistance, or a client of Veteran Affairs Canada or Indigenous Services Canada, please contact us immediately with your client or status number details.

 

If this invoice is a result of an accident at work, please contact us so we can confirm whether the invoice should be amended and sent to your employer. If this invoice is for ambulance transport that occurred subsequent to the initial transport and is part of an accepted Worksafe BC claim, contact us with your claim number so we can re-issue the invoice to Worksafe BC. The initial transport is the responsibility of the employer per the Workers’ Compensation Act legislation. 


Please see the Workers’ Compensation Act legislation for employers for additional information.

 

If you wish to dispute or appeal this invoice then please review the Appeals Process page. If you require further information on our appeals procedure, please call BC Ambulance Service Billing at 250-356-0052 or toll free at 1-800-665-7199.


Ambulance billing specialists are available to assist you Monday to Friday, 9:00 am to 4:00 pm PST, excluding statutory holidays.

 

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