When you contact 9-1-1, be prepared to answer questions, listen carefully, speak clearly and try to remain calm.
BC Ambulance Service emergency medical call-takers are experienced ‘question askers’. Their persistence provides specific information to the attending paramedics.
The call-taker will ask you for the following information:
- The location of the emergency (so we know where to send the ambulance)
- The apartment number and access code if applicable
- A telephone number (so we can contact you if the call is cut off)
- A description of what is happening
While the ambulance is travelling to the location, the call-taker will ask you some simple questions about the condition of the patient. This will help the paramedics understand the details of the situation.
Some examples of the questions you may be asked are:
- Is the patient conscious?
- Is the patient breathing?
- Does the patient have chest pain?
- Is there any severe bleeding?
Call-takers need to ask you specific questions in a specific order to help you as quickly and effectively as possible.
Remain on the line to provide additional information if requested to do so by the call-taker.