BC Emergency Health Services (BCEHS) is part of the Provincial Health Services Authority. BCEHS provides provincial ambulance and emergency health services under the Emergency Health Services Act.
In addition to providing emergency health services and ambulance services throughout the province of British Columbia, BCEHS is responsible for the planning and coordination of all inter-facility patient transfers and the community paramedicine program, which provides scheduled care to patients living with chronic health conditions in remote and rural communities.
BCEHS Operations includes Patient Care Delivery as well as Patient Care Communications and Planning, or dispatch.
Dispatch operations includes three regional dispatch operations centres: Kamloops, Vancouver and Victoria, as well as a dispatch training, development and quality improvement department. Together the three dispatch operations centres assess and dispatch all ambulance and air ambulance requests across the province.
BCEHS Operations is responsible for providing the management and oversight necessary to support the provision of high quality and timely patient care to the people of British Columbia. Operations also includes the services that cross all regions, including Quality, Safety, Risk Management and Accreditation; the Disaster, Risk Reduction and Resiliency Team; and Fleet and Air Ambulance operations.
BCEHS Corporate Services staff support the important work of our frontline workers. Corporate services includes Communications, Administration, Finance, Learning, Human Resources, Information Management/Technology, Facilities Management, Labour Relations, and Clinical and Medical Programs.