“The main thing I try to do as a supervisor is to get people what they need in a timely manner,” says Kyle Klint, an advanced care paramedic and unit chief at the Central Reporting Station (Station 140) in Victoria. “Anything they ask for, from information to equipment, I try to get it for them right away.”
Kyle was nominated by Rachel Gjendem, a paramedic who works at The Harbour supervised consumption site in Victoria and who reports directly to him. The Harbour can be a challenging place for its staff, who sometimes experience verbal and physical abuse from its clientele. Rachel says she had reached her breaking point multiple times while working at the site, but since Kyle became her supervisor, she has felt an immense weight lifted from her shoulders.
“He has been on the ground, at our side and in our corner,” she says. “He has promoted a higher standard of safety, allowed us to channel our concerns and has offered us an experienced perspective. He made sure I never felt helpless or alone.”
Described as humble, trustworthy and professional, Kyle is a strong mentor and an empathetic listener who deeply cares about his crews. He visits the supervised consumption site on a regular basis, even when it’s out of his way, to check in with his paramedics, address any concerns they may have, and provide emotional support.
“He is extremely understanding when it comes to stress, emotional distress and fatigue,” Rachel says. “He is well versed in the theory of 'burnout' and constantly ensures that we have adequate support. He wants us to succeed.”
Kyle takes an active interest in his crews’ growth as paramedics and guides them to reach their full potential. He brings wisdom and patience to the table and despite having 26 years of experience as a paramedic under his belt, he welcomes new ideas from less-experienced medics with an open mind.
“He allows his colleagues to contribute on an equal playing field,” Rachel adds. “I feel very comfortable discussing ideas and possibilities with him, as he always responds with a firm and fair conclusion.”
The PHSA+ Award program is managed by PHSA's Workplace Experience team, part of PHSA Human Resources. Workplace Experience also manages overall employee recognition programming including Long Service Awards, e-cards, perks and a variety of other recognition efforts. For more information, contact firstname.lastname@example.org