Appeals Process

BC Emergency Health Services (BCEHS) can waive (remit) a small number of ambulance fees in specific circumstances.

The authority to waive ambulance fees comes from the Financial Administration Act and the Emergency Health Services Act Remission Regulation (the Regulation).

To request a feww remission, you must apply under one of the five remission provisions and provide the required documents.

To apply under this provision, contact Ambulance Billing:

Phone: 250-356-0052
Toll-free: 1-800-665-7199

Hours: Monday to Friday, 9 a.m. to 4 p.m. PST (excluding statutory holidays)

This provision applies to fire and police personnel (excluding RCMP) who were injured while on duty.

To apply, contact Ambulance Billing:

Phone: 250-356-0052
Toll-free: 1-800-665-7199

Hours: Monday to Friday, 9 a.m. to 4 p.m. PST (excluding statutory holidays)

If you have concerns about the quality of service you received, contact the PHSA Patient Care Quality Office.

PHSA Patient Care Quality Office

Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. (exclusing statutory holidays)

Address:
Suite 200, 1333 West Broadway
Vancouver BC
V6H 4C1

Phone: 1-888-875-3256 (toll free)
Fax: 1-604-708-2762
Email: pcqo@phsa.ca

This provision applies only to Canadian residents.

You may qualify if both of the following conditions are met:

  • BCEHS did not issue the initial ambulance invoice within 12 months of the date services were provided
  • Paying the fee would cause significant financial hardship

For the purposes of the regulation, you meet the financial hardship requirement if your adjusted family net income is less than $42,000.

Please note: BCEHS can only consider financial hardship claims from Canadian residents. New immigrants and visitors are not eligible. New immigrants sign a declaration stating that they or their sponsor will cover medical costs, and visitors are expected to have extended medical or travel insurance before arriving in British Columbia.

Required documents

If you believe you qualify, submit:

  • A completed and signed Application for Fee Remission Due to Financial Hardship (EHS 2598)
  • A copy of the applicant’s most recent Canada Revenue Agency (CRA) Notice of Assessment
  • A copy of the spouse's Notice of Assessment, if applicable
  • Any documents that support your claim of financial hardship
  • If someone is applying on your behalf, a copy of the power of attorney or other legal  authorization
Send your application to

BCEHS – Ambulance Billing
PO Box 9600 Stn Prov Govt
Victoria, BC
V8W 9P7

Phone: 250-356-0052
Toll-free: 1-800-665-7199
Fax: 250-356-1383
Email: billing@bcehs.ca

This provision applies only to Canadian residents.

You may qualify if both of the following two conditions are met:

  1. An insurer or another organization refused to pay the ambulance invoice because it was submitted after the allowable claim period
  2. Paying the fee would cause significant financial hardship

For the purposes of the regulation, you meet the financial hardship requirement if your adjusted family income is less than $42,000.

Please note: BCEHS can only consider financial hardship claims ​from Canadian residents. New immigrants and visitors are not eligible. New immigrants sign a declaration stating that they or their sponsor will cover medical costs, and visitors are expected to have extended medical or travel insurance before arriving in British Columbia.

Required documents

If you believe you qualify, submit:

  • A completed and signed Application for Fee Remission Due to Financial Hardship (EHS 2598).
  • A copy of the applicant’s most recent Canada Revenue Agency (CRA) Notice of Assessment.
  • A copy of the spouse's Notice of Assessment, if applicable.
  • A copy of the denial notice from the insurer or organization that refused payment.
  • Documentation showing the percentage of the ambulance fee your insurer would have covered if your claim had been submitted within the allowable period (for example 40%, 60% or 80%). The patient is responsible for any remaining balance.
  • Any documents that support your claim of financial hardship
  • If someone is applying on your behalf, a copy of the power of attorney or other legal authorization.
Send your application to:

BCEHS – Ambulance Billing
PO Box 9600 Stn Prov Govt
Victoria, BC
V8W 9P7

Phone: 250-356-0052
Toll free: 1-800-665-7199
Fax: 250-356-1383
Email: billing@bcehs.ca