Many private health insurance plans cover ambulance fees. However, you are still responsible for paying the invoice directly.

Please pay your ambulance bill and then submit it to your insurance provider for reimbursement. If you need a receipt, check the receipt box on the invoice stub.

If ICBC has agreed to cover ambulance fees as part of an approved claim, forward the invoice to your ICBC claims adjuster for payment.

If you received an invoice but believe you should be exempt from ambulance fees because you:

• Receive income assistance or supplementary benefits
• Are a client of Veteran Affairs Canada
• Are a client of Indigenous Services Canada
  

please contact us as soon as possible and provide your client number or status numbe​r.

If the ambulance service was related to a workplace accident, contact us so we can determine whether the invoice should be updated and sent to your employer.

If the invoice is for ambulance transport after the initial transport and is part of an approved WorkSafe BC claim, contact us with your claim number. We can reissue the invoice to WorkSafe BC.

Under the Workers Compensation Act, employers are responsible for the cost of the initial ambulance transport related to a workpace injury. 

For more information, see WorkSafe BC Employer Responsibilities.

If you would like to dispute or appeal an invoice, visit the Appeals Process page.

For more information about the appeals process, contact BC Ambulance Service Billing:

• Phone: 250-356-0052
• Toll-free: 1-800-665-7199
  

Ambulance billing specialists are available:

• Monday to Friday
• 9 a.m. to 4 p.m. PST
• Excluding statutory holidays